12 Rules of Being a Successful Manager

If you are a first-time manager, you now are responsible for leading and motivating your team to accomplish goals for your organization. Now what? If leadership is a new role for you it can be quite intimidating knowing there is a group of people looking to you for answers. Many young managers learn through trial and error regarding what works and what doesn’t, but there are things that can make this transition easier.

Mr. Marriott’s list is a great tool to continue to sharpen, or begin to sharpen, your managerial skills.

  • Challenge your team to do better and do it often.
  • Take good care of your associates, and they’ll take good care of your customers, and they’ll come back.


  • Celebrate your peoples’ success, not your own.
  • Know what you’re good at and keep improving.
  • Do it and do it now. There is such a thing as “analysis by paralysis” … don’t get weighed down by indecision. Go with your gut.
  • Communicate by listening to your customers, associates and competitors.
  • See and be seen. Get out of your office, walk the talk, make yourself visible and accessible.
  • Success is always in the details.
  • It’s more important to hire people with the right qualities than with specific experience.
  • Customer needs may vary, but their bias for quality never does.
  • Always hire people who are smarter than you are.
  • View every problem as an opportunity to grow.

We believe in all 12 rules, but for us, #2 is one of the most important to execute. One of the biggest mistakes a company can make is failing to develop solid working relationships with their employees. If the employee feels the focus is only on performance and productivity, and not about getting to know the person by establishing a relationship, the message about taking care of the employee and they will take care of the customer, will be lost. Learning not only what is important in their careers, but also in their personal lives, helps build the rapport needed to foster this rule and several of the others.

Becoming a successful manager is the goal and getting there takes commitment and hard work. Being a new or middle manager is not easy. The good news is that, as a manager, you get to lead, mentor, and motivate others, and much of the company’s overall success depends on how effective you are in this role. So, grab all the resources you can to help yourself learn how to be the best manager you can be.

You can read more on Being a Successful Manager on hospitality.net.org

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